Man with Van Burnt Oak Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Burnt Oak provides removal, collection, delivery and related services within the United Kingdom. By making a booking, using our services or allowing work to commence, you agree to be bound by these Terms and Conditions. If you do not agree to any part of these terms, you must not use our services.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Man with Van Burnt Oak providing the removal or transport services.

1.2 "Customer" or "you" means the person, firm or organisation who requests or uses the Company’s services.

1.3 "Services" means any man and van, removal, transport, delivery, collection, loading, unloading, packing, or related services supplied by the Company.

1.4 "Goods" means any items, belongings, furniture, equipment, boxes or materials handled, transported or stored by the Company on behalf of the Customer.

1.5 "Contract" means the agreement between the Company and the Customer for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

2.1 The Company provides man and van removal and transport services for domestic and commercial customers, including local moves, small office relocations, and collection and delivery of items.

2.2 The precise scope of services, including the number of operatives, size of vehicle, date and time of service, and locations, will be outlined in the quotation and booking confirmation based on the information supplied by the Customer.

2.3 The Company reserves the right to reasonably refuse or suspend services where circumstances make the work unsafe, unlawful, or materially different from what was agreed at the time of booking.

3. Booking Process

3.1 Bookings may be made by the Customer by providing details of the required services, including collection and delivery addresses, access details, inventory or approximate load size, and preferred dates and times.

3.2 All bookings are subject to availability and are not confirmed until the Customer has received explicit confirmation from the Company. Provision of a quotation alone does not constitute a confirmed booking.

3.3 The Customer is responsible for ensuring that all information provided at the time of booking is complete and accurate, including but not limited to:

(a) The correct addresses and postcodes.

(b) Details of parking restrictions, loading bays, or permits required.

(d) Any particularly heavy, fragile, bulky or valuable items.

3.4 If, on arrival, the actual job differs substantially from the description provided at booking, the Company may adjust the quotation, charge additional fees, or if necessary, decline to carry out the work.

3.5 The Customer must ensure that someone authorised is present at both collection and delivery addresses at the agreed time to grant access and sign any necessary paperwork or job completion notes.

4. Quotations and Charges

4.1 Quotations are typically based on the information provided by the Customer and may reflect factors such as distance, estimated volume or number of items, number of operatives required, access conditions, and anticipated duration.

4.2 Unless expressly stated otherwise, quotations exclude:

(a) Parking fees, tolls, congestion charges or similar costs.

(b) Additional services not specifically itemised, such as packing, dismantling and reassembly, or extra collection or delivery points.

4.3 The Company may charge by the hour, by fixed price, or by another method agreed in writing with the Customer. The rate or fee will be set out in the quotation or booking confirmation.

4.4 Any delay caused by circumstances outside the Company’s control, including waiting for keys, delays with access, or additional loading/unloading time not anticipated in the original booking, may be charged at the applicable hourly rate.

4.5 Quotations are valid for a limited period as stated at the time of issue. The Company reserves the right to revise a quotation if the booking is made after the validity period, or if costs change significantly.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due on or before completion of the service on the day of the move. The Company may require a deposit or full prepayment to secure a booking.

5.2 Accepted payment methods will be advised to the Customer at the time of booking. The Company may refuse to commence or continue work if acceptable payment arrangements have not been made.

5.3 Any deposit paid is non-refundable unless the Company cancels the booking without offering a reasonable alternative.

5.4 If payment is not received when due, the Company reserves the right to:

(a) Charge interest on overdue sums at a reasonable rate until payment is received in full.

(b) Retain possession of the Goods until full payment is made, subject to applicable law.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as reasonably possible.

6.2 The following cancellation charges may apply:

(a) Cancellation more than 7 days before the scheduled service date: any deposit may be retained, but no further charge will usually be made.

(b) Cancellation between 48 hours and 7 days before the scheduled service date: a reasonable cancellation fee may be charged, up to a percentage of the quoted price.

(c) Cancellation less than 48 hours before the scheduled service date, or failure to be available at the agreed time and place: the Company may charge up to the full quoted amount.

6.3 Any amendment to the booking, including changes in date, time, addresses, or size of the job, is subject to availability and may result in an adjusted quotation or additional charges.

6.4 If the Company has to cancel or significantly alter a booking due to circumstances beyond its control, including but not limited to vehicle breakdown, severe weather, or illness, it will notify the Customer as soon as reasonably possible and offer an alternative date or a refund of any sums paid for the affected service.

7. Customer Responsibilities

7.1 The Customer must ensure that the Goods are properly packed, secured, and ready for transport, unless packing services have been expressly agreed.

7.2 The Customer must provide clear instructions and ensure that all Goods to be moved are clearly identified. The Company is not responsible for items taken in error where they were not clearly separated or labelled.

7.3 The Customer must arrange suitable parking and, where necessary, obtain any permits required. Any fines or penalties arising from inadequate parking arrangements may be charged to the Customer if they arise from circumstances within the Customer’s control.

7.4 The Customer must ensure that access to the property is safe and suitable for the Company’s vehicle and operatives. This includes notifying the Company of any access restrictions such as narrow roads, low bridges, height restrictions, or internal obstacles.

7.5 The Customer is responsible for securing valuable or personal items, including cash, jewellery, important documents, and electronic devices. Unless expressly agreed in writing, the Company recommends that such items are transported personally by the Customer.

8. Items That Cannot Be Carried

8.1 The Company will not carry, and the Customer must not request the Company to carry, any of the following items:

(a) Illegal or unlawfully held items.

(b) Explosives, weapons, ammunition or hazardous substances.

(c) Flammable or dangerous goods, including gas cylinders, petrol, paint thinners, or chemicals, unless previously agreed and suitably packaged.

(d) Live animals, plants requiring special conditions, or perishable goods that may be damaged by time or temperature.

8.2 If any such prohibited items are transported without the Company’s knowledge, the Company shall have no liability for any loss, damage or consequences arising, and the Customer shall indemnify the Company for any claims, damages or costs incurred.

9. Liability and Limitations

9.1 The Company will take reasonable care when handling and transporting the Customer’s Goods. However, liability for loss or damage is subject to the limitations set out in this section.

9.2 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable limit per job, taking into account the value of the service and the nature of the Goods, unless a higher level of cover has been expressly agreed in writing.

9.3 The Company shall not be liable for:

(a) Pre-existing damage, wear and tear, or deterioration of Goods.

(b) Damage resulting from inadequate or improper packing by the Customer.

(c) Electrical or mechanical failure of appliances, computers, or other devices, unless there is clear evidence of physical damage caused by the Company’s negligence.

(d) Loss or damage arising from circumstances beyond the Company’s reasonable control, such as severe weather, accidents not caused by the Company, theft, or acts of third parties.

9.4 The Customer must notify the Company in writing of any loss or damage as soon as reasonably practicable and, in any event, within a reasonable time after the completion of the service. Failure to give timely notice may prejudice the investigation and may limit the Company’s ability to assess or accept liability.

9.5 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

10. Delays and Arrival Times

10.1 While the Company will use reasonable efforts to arrive at the time agreed with the Customer, all times are estimates and are not guaranteed. Factors such as traffic, road closures, and unforeseen events may cause delays.

10.2 The Company shall not be liable for any indirect or consequential losses arising from delays, including loss of earnings, missed appointments, or additional charges from third parties.

10.3 If a significant delay occurs, the Company will inform the Customer as soon as reasonably possible and will work with the Customer to complete the service at the earliest opportunity.

11. Waste and Disposal Regulations

11.1 The Company operates in accordance with relevant UK waste regulations and is committed to lawful and responsible disposal of waste and unwanted items.

11.2 The Customer must clearly identify any items intended for disposal. The Company will not remove or dispose of items unless this has been agreed as part of the service.

11.3 The Company will not carry out unlawful tipping or disposal. Any waste removal service will be conducted only in accordance with applicable waste and environmental laws.

11.4 The Customer confirms that any items presented for disposal are lawfully in their possession and that they have the right to authorise their removal. The Customer shall be responsible for any claims, penalties or costs arising from the unlawful disposal of items at their instruction.

11.5 Additional charges may apply for the removal and legal disposal of certain items, including electrical appliances, mattresses, or large quantities of waste, due to recycling or disposal fees.

12. Insurance

12.1 The Company maintains appropriate insurance in connection with its operations, in line with industry practice.

12.2 The Customer is encouraged to review their own household or business insurance policies to ensure that Goods are adequately covered during transit and handling, particularly for high-value items.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the service, they should raise the issue with the Company as soon as possible, providing full details and any supporting information.

13.2 The Company will investigate complaints in a fair and timely manner and will seek to resolve issues through discussion, explanation, or, where appropriate, reasonable compensation within the limits set out in these Terms and Conditions.

14. Data Protection and Privacy

14.1 The Company will collect and use personal information such as names, addresses and contact details only for the purposes of administering bookings, providing services, processing payments, and communicating with the Customer.

14.2 Personal information will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to protect personal data from unauthorised access or disclosure.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the provision of services by the Company.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.

16.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

16.3 The Contract is between the Company and the Customer. No other person shall have any rights to enforce any of its terms under the Contracts Rights of Third Parties Act 1999.

16.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version applicable to a particular booking will be the version in force at the time the booking is confirmed.